home inn

Undercover Footage Shows Cleaners at Popular Chinese Hotel Chains Doing Disgusting Things

Uses same brush to clean toilet as the sink

An investigative report has discovered cleaning staff at the popular hotel chain Home Inn in Hangzhou using less than sanitary methods to clean guest rooms.

A segment on the Hangzhou television program “City Inspection” played hidden camera footage of maids using guest towels to clean bathroom toilets, mirrors, tiles, and even the floor of the bathroom itself. One of the maids was also caught using the same brush to clean the toilets and the sink.

towel undercover 01

The report has footage taken from two Home Inn locations in Hangzhou: the West Lake Yintai branch and the Nansongque Yu Street branch. The report alleges similar infractions regularly occur at Pod Inn and 7 Days Inn in the city.

The acts caught on camera are clear violations of hygiene regulations for the hotel industry, which state: “Cleaning tools should have separate and dedicated functions.”

According to an industry insider, a color coordinated system is already in place to ensure cleaning staff don’t confuse cleaning towels from guest towels.

The top photo and the following two photographs are from a hidden camera at the Home Inn West Lake Yintai branch where a maid is seen using guest towels to wipe the mirror and bathroom tiles.

undercover towel toilet cleaning hotel

undercover towel toilet cleaning hotel

The next set of pictures are from the Home Inn Nansongque Yu Street branch where a maid uses a guest towel to clean the toilet and floor. She also uses the same brush to clean the sink and toilet.

undercover towel toilet cleaning hotel

undercover towel toilet cleaning hotel

undercover towel toilet cleaning hotel

undercover towel toilet cleaning hotel

Charles Liu

The Nanfang's Senior Editor