Description

To maximize customer satisfaction, manage and grow revenue and achieve company strategic objectives with accounts under management.
Major Responsibilities / Accountabilities
-Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan(manages revenue).

-Accountable for retention of existing revenue and delivery of overall revenue growth.

-Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
-Coordinates implementation of Thomson Reuters strategy on the account level.

-Identifies new opportunities, lead sells 'core' desktop products.

-Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.

-Prioritises resources in theaccount team.

-Is responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, gives feedback to marketing.

-Acts as a single point of contact for the client, provides escalation path from and to Service.

-Attends to customer issues promptly.

-Owns account information in TRUST (Thomson Reuters Unified Sales Tool).

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

Excellent financial market and industry knowledge required. Experience with business processes: pricing, trading, settlement, operations
etc. Customer experience welcome: trading, broking, buy side, international bank etc.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.